Help with your delivery
Search for an answer, or start with what you need right now.
Search for an answer, or start with what you need right now.
ParcelRide connects your parcel with a verified driver who is already travelling your route. You describe the parcel, the platform calculates the price, and once you confirm, a driver picks it up at your door and delivers it to the receiver.
Once your parcel is picked up, you and the receiver both receive a tracking link by email. Open it to see the driver's live location, ETA, and status updates in real time.
As a sender you can also follow every order from your dashboard, including the full status timeline.
Open your dashboard →After confirmation the platform finds a verified driver for your route. You can follow the order status from your dashboard the whole way.
Start a new order →Prices are calculated automatically by the platform based on pickup and drop-off locations, distance, and the parcel's size and weight. The exact price is shown before you confirm — the exact price is shown before you confirm.
Pricing is set by the platform, never negotiated with the driver, so every delivery is priced consistently.
Yes, as long as a driver has not yet been assigned. Go to your order and use the cancel option. Once a driver is dispatched, cancellation is no longer available from the order page.
If something urgent comes up after a driver is assigned, contact support as soon as possible.
ParcelRide currently operates in the Malmö–Copenhagen corridor, covering deliveries within and between southern Sweden and the Copenhagen area, including cross-border deliveries over the Öresund.
Enter your pickup and delivery addresses when placing an order — the platform tells you immediately whether both points are inside the coverage area.
ParcelRide carries legal, non-hazardous items only. Prohibited: cash, dangerous goods, perishable food, live animals, and anything illegal.
Confirming an order means you agree that the parcel contains none of these. Full details are in our Terms of Service.
Read the Terms of Service →Nothing is required in advance. As soon as the driver picks up the parcel you receive an email (and SMS when a phone number was provided) with a secure tracking link — no account needed.
Open the link to see the driver's live location, the estimated arrival time and status updates. Try to be reachable around the ETA so the handover goes smoothly.
Yes. A free account lets you place orders, pay securely, track your deliveries, chat with the driver and contact support about a specific order.
Receivers do not need an account — they get a secure tracking link by email as soon as the parcel is picked up.
Create an account →Sign up with a driver account and complete your onboarding — profile, vehicle details, and documents. Once our team reviews and approves your profile, you can go online and start accepting deliveries.
Verification is mandatory: every driver on the platform is reviewed before their first delivery.
Sign up as a driver →Use the Contact support button on this page, choose the issue type that matches your situation and include the order number. Signed-in senders can also open a report directly from the order page.
Your report creates a support conversation that our team follows up in — you will be notified about every reply.
Didn't find it? Write to us — we reply within 1–2 business days.